What will Total Communications Management look like for you?

In essence, One Source becomes an extension of your company – your “intrasourced” communications department. Any time you have a communications need, your One Source partners will be ready and waiting to assist you.

Need to add or delete communications services or move services to a new location? Experiencing service issues with a communications product? One Source handles all of that for you. One Source also reviews all of your invoices, pays all invoices on time, and sends you one Total Communications Management invoice that includes copies of your paid invoices.

Businesses across the country have been trusting One Source as their partner in the communications industry since 1996. Would you like to find out more about what a Total Communications Management solution could look like for you? Click here to learn more.

Check out the links below to see some of the features of Total Communication Management:

From something as complicated as moving your business to a new location to simply adding and deleting lines, One Source can handle all of your needs for MACD. And no more waiting on hold. We’re your One Number to Call. We handle every detail of MACD with the service provider for you from start to finish. Anytime you have a logistical communications need, we’ll analyze your present situation and deliver the best service and solutions for you.

Are you getting the agreed upon rates from your contract with your service providers? Up to 12% of all telecom costs are attributable to billing errors¹. One Source billing experts have been trained to identify potential billing issues and resolve the issues on your behalf.

After we audit and correct your bills each month, we pay them in advance for you on or before the due date. Then we send you one invoice for all services that includes an ‘At a Glance’ report for usage by location and three month average usage statistics for all wireless lines to make sure that you stay on the right plans. Copies of all paid bills are also included with your invoice each month.

¹From the Aberdeen Group, 2006

Database management means that all of your communications information is one simple phone call away. When you call us, we have the information for all of your numbers and lines in one place. We know the purpose and location for each service. We know your terms and contract dates. We have detailed reports of the history for each product you use from line static to outages. And we contact the service provider on your behalf to resolve any issues that may arise.

Issues will inevitably arise with communications products. A fax line goes down. Project codes fall off. You may have spent significant amounts of time trying to resolve these issues in the past. Now, one simple phone call or email is all it will take. One Source has a team of trained communications experts waiting to help. We will work with the service provider on your behalf to get the fast resolution you need and then call you back to confirm that you are satisfied with the resolution. It doesn’t get any easier than that.

One Source not only places orders for your telecom needs, we follow the order with our customers and service providers to ensure timely implementation. We’ll make sure that you get the right product and billing and that you are satisfied with the service.

The communications industry is an industry of constant change. The products that you are using right now may not be the best products for you twelve months from now. We have access to many service providers. Our dedicated team of Service Excellence Representatives will periodically review your usage and current products with you to make sure that you are using the best providers and plans AND getting the best price for your needs.